WEBSITE PRIVACY NOTICE
Owned and operated by Comnetsupport Ltd.

This Privacy Notice ("Notice") is adopted by Comnetsupport Ltd, Unit 2, 6 Lodge Drive, Palmers Green, London N13 5LB

Important things to note:

• Where we collect your information through our website, the entity responsible for personal data will be Comnetsupport Ltd. You can contact us using the information in the “Contact Us” section. Where you have provided your detail to a specific Comnetsupport Ltd entity. We may send you information about our products and services. To learn more about when and how we do this and how you can change your contact or marketing preferences at any time, click here.
• We only use Google Analytics technology on our website for statistical purposes only and no personal information is used to identify a data subject nor is any statistical data retained.
• Comnetsupport Ltd understands your concerns about the privacy of data you may provide to us through your use of the Comnetsupport Ltd’s website or the services we provide to our prospect customers and customers ("Services"). This Notice is not intended to override the terms of any contract you have with us, nor any rights which you may have available under applicable data protection laws.

This Notice provides you with information about:

• who we collect information from and the information we collect
• how we use the information we collect
• how we use cookies and other tracking technologies
• who we disclose your information to
• international transfers
• how we protect and store your information
• retention of your personal information
• how this notice applies to links and third-party websites
• your rights and how to opt out or request changes to your personal information
• how we notify you of changes to this privacy policy
• how you can contact us

WHO WE COLLECT INFORMATION FROM:
Comnetsupport Ltd does not collect information from any data subjects using this website unless the “Contact Us” service is used.

Customers of Comnetsupport Ltd

• If the “Contact Us” service is used, using the email link, we record your email address, forename, surname and other contact details supplied to Comnetsupport Ltd that is contained within the signature or “from” field of the email received. In this event, we may collect, store and process Personal Information of customers of Comnetsupport Ltd, solely on our customer's behalf and at their direction. For such purposes, we serve as and shall be considered as a controller of such personal information. The Comnetsupport Ltd customers shall be considered as the controllers of such Personal Information and are responsible for complying with all laws and regulations that may apply to the collection, use and control of such Personal Information. Comnetsupport Ltd customers who use our services in this way are responsible for obtaining any consents, permissions and for providing any fair processing notices required for the collection and usage of such information.

We collect Personal

• We collect one category of information from you: Contact information that constitutes “Personal Information“(anything which identifies you as an individual, either on its own or by reference to other information).
• On our Site, Personal Information (such as your name, address, telephone number, or email address) is collected when you voluntarily submit it through our “Contact Us” form.
• Outside of this “Contact Us” service no Personal Information is collected.

How we use the information we collect
Where relevant under applicable laws, the use of your Personal Information will be justified by at least a condition for processing. In the majority of cases this condition will be that:

• you have provided your consent to us using the Personal Information in that way for example where you provide us with consent to send you marketing communication about our products and services;
• our use of your Personal Information is in our legitimate interest as a commercial organisation (for example we use cookies to track information about how the Site is used in order to continually improve its layout based on how you and other users interact with its content, and to personalise it to the user (for example, by showing content or a language which is relevant to your geographic location)), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights;
• Our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to manage your account); and/or
• Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have. Some of these obligations include making reports to tax authorities or law enforcement agencies.

The purposes for which we use your Personal Information

• Your Personal Information will not be used for any other purpose than provided by this Notice. We will use the information you supply:
• To answer your specific enquiry or respond to your complaints. For example if you contact us with a technical question, we will use your contact information and technical information to resolve the issue;
• for our general business purposes, such as the administration of your customer account, [to invite you to events,] deal with your queries or for marketing or sales purposes;
• in connection with a proposed or actual sale, merger or transfer of all or a portion of a business or division;
• to satisfy legal or regulatory requirements;
• as otherwise described in this Notice; and
• at your option, to send you additional marketing materials relating to EPF.

Direct Marketing

• We do not use any personal information provided by you for direct marketing purposes.

How we use information collected through cookies and other tracking technologies

• Types of cookies or tracking used on our website are Google Analytics for statistical purposes only and no personal data is identified or used to identify a data subject.

Who we disclose your information to

• We do not work with third parties to help manage our business and deliver services and we do not share any personal data with any 3rd party.

International Transfers

• Comnetsupport Ltd are not located in any international territories outside of the European Union.

How we protect and store your information

• We take the security of the information we collect seriously. We have implemented and we maintain technical and organisational security measures, policies and procedures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the data concerned. Some of the steps we take are: placing confidentiality requirements on our staff members and Service Providers; destroying or permanently anonymising Personal Information if it is no longer needed for the purposes for which it was collected.
• Personal Information collected via this Site is stored on servers in the UK. You should be aware that your Personal Information once collected will be transferred to our servers.

Retention of your personal information

• We will retain your Personal Information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Notice. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax or accounting requirements.
• In specific circumstances we may retain your Personal Information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.
• Where your Personal Information is no longer required we will ensure it is securely deleted.
• All retention periods are outlined in the company Retention Policy.

Links and third party websites - Applicability of this Notice

• We do not use links to 3rd party websites or services.

Third Party Advertisements

• We do not support or permit any 3rd party advertising on our website.

Your rights and how to opt-out or request changes

• Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your Personal Information. To learn more about each right you may have please got to
• https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
• To access personal information
• To rectify / erase personal information
• To restrict the processing of your personal information
• To transfer your personal information
• To object to the processing of personal information
• Right to object to how we use your personal data for direct marketing purposes
• Right to obtain a copy of Personal Information safeguards used for transfers outside your jurisdiction
• Right to lodge a complaint with your local Supervisory Authority
• We may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
• You can exercise your rights by contacting us. We will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
• We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

To access Personal Information

• You have a right to request that we provide you with a copy of your Personal Information that we hold and you have the right to be informed of; (a) the source of your Personal Information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entity to whom your Personal Information may be transferred.
• To rectify or erase Personal Information
• You have a right to request that we rectify inaccurate Personal Information and we may seek to verify the accuracy of the Personal Information before rectifying it.
• You can also request that we erase your Personal Information in limited circumstances where:
• it is no longer needed for the purposes for which it was collected; or
• you have withdrawn your consent (where the data processing was based on consent); or
• following a successful right to object (see https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ ( right to object); or
• it has been processed unlawfully; or
• to comply with a legal obligation to which EPF is subject.

We are not required to comply with your request to erase your Personal Information if the processing of your Personal Information is necessary:

• for compliance with a legal obligation; or
• for the establishment, exercise or defence of legal claims;

To restrict the processing of your Personal Information

• You can ask us to restrict your Personal Information, but only where:
• its accuracy is contested, to allow us to verify its accuracy; or
• the processing is unlawful, but you do not want it erased; or
• it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
• You have exercised the right to object, and verification of overriding grounds is pending.
• We can continue to use your personal data following a request for restriction, where:
• we have your consent; or
• to establish, exercise or defend legal claims; or
• To protect the rights of another natural or legal person.

Right to transfer your Personal Information

• You can ask us to provide your Personal Information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
• the processing is based on your consent or on the performance of a contract with you; and
• The processing is carried out by automated means.
• Right to object to the processing of your Personal Information
• You can object to any processing of your Personal Information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
• Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
• Right to object to how we use your personal data for direct marketing purposes
• You can request that we change the manner in which we contact you for marketing purposes.
• You can request that we not transfer your Personal Information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
• Right to obtain a copy of Personal Information safeguards used for transfers outside your jurisdiction
• You can ask to obtain a copy of, or reference to, the safeguards under which your Personal Information is transferred outside of the European Economic Area.
• We may redact data transfer agreements or related documents (i.e. obscure certain information contained within these documents) for reasons of commercial sensitivity.
• Right to lodge a complaint with your local supervisory authority
• You have a right to lodge a complaint with your local supervisory authority about our processing of your personal data.

We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.

Notification of Changes

• We recommend that you check this Notice every time you visit our Site or provide us with your Personal Information offline as we may update this Notice from time to time, by posting the amended Notice on this Site. Any changes will be effective when posted and your continued use of the Site or not objecting to the use of your Personal Information will indicate your acknowledgement of any changes.

Contact Us

• If you have any questions, concerns or complaints regarding our compliance with this Notice and the data protection laws, or if you wish to exercise your rights of access, choice, rectification or deletion, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with this Notice.
• For users resident in the European Union, you also have a right to lodge a complaint with your supervisory authority for data protection at any time: http://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.htm

Questions regarding this Notice
If you have questions concerning this Notice, please contact our website at www.comcareit.co.uk